Terms and conditions

Terms Of Use Of The Sales


These conditions are subject to terms envisaged in the Spanish Act 7/1998, of April 13th and revised 1/2000, on General Conditions for Contracting (LCGC) and in the General Act 26/1984, of July 19th, for the Defense of Consumers and Users, as well as EEC Guideline 97/7, of May 20th 1997, which applicable to contracts via the Internet between the consumer and the provider and other current legal regulations.


Altura Destination Services is a fully licensed Spanish travel agency with all the necessary permits to carry out the activities.


These terms and conditions constitute Altura´s agreement with you for the sale of accommodation. Please read them carefully, before proceeding with your booking. They apply to all bookings made with Altura and to all members of your party. Altura acts as booking agent on behalf of all the hotels, apartments and villas featured on this website.


Altura reserves the right to modify these terms and conditions at any time without notice and you agree that your continued use of this site will be conditional upon the terms and conditions in force at the time of your use. By completing your booking you accept that you have read, understood and accepted the terms. If there is any part that you do not fully understand, or if you have a query, please contact Altura.


1. How to make a booking

Simply complete the details in the booking section of this website to make your reservation and make the payment. It is at the time that we send this confirmation that a binding contract comes into existence. At the same time Altura will supply a voucher, which you should print and present to the hotel on arrival. It is essential you carefully check that all details of your booking are confirmed correctly at the time you print off the voucher and invoice.


2. Responsibility

If there are two or more people in your party, the person who makes the booking must have the authority to do so on behalf of all the other travellers and accepts responsibility for making all payments due for all members of the party including any cancellation or amendment charges. He/she will inform other members of the party of confirmation details and any other appropriate information. All personal information submitted during booking and membership registration must be correct.


3. Age

You must be at least 18 years old to make a booking with us and have legal capacity to use Altura´s site and to create binding legal obligations for any liability you may incur as a result of use of this site. If you are aged under 18, and your parents or guardians are not travelling with you, they must email us agreeing to accept responsibility for the booking and all payments due.


4. What is and what is not included in your basic accommodation cost

The terms and conditions of each service (prices, products, availability, cancellation or modification of the reservation conditions) have been established by the hotels.



All accommodation and meal arrangements as confirmed on your booking.

All obligatory hotel service charges and taxes.

Vat on all holidays in EC countries.

Not Included:

Transfers to and from the overseas airport and your accommodation.

Excursions and any personal expenditure.

Additional charges for rooms, meals etc not included on your voucher.

Charges that hotels or apartments may make for facilities such as cots, sunbeds, tennis courts and equipment, bike hire etc.

Deposits may be requested on arrival by some accommodation owners.

5. Booking Conditions

If you book less than 56 days before departure, you must pay us, on behalf of the accommodation provider, the full price of the accommodation at the time of booking. You may make your payment using any major credit or debit card.


Please note: If you fail to make payment on time, your booking may be cancelled. Payment for incidentals (e.g. mini bars, telephone charges, etc) has to be made directly to the accommodation provider, when you check out.


6. Special Requests

If you have any special requests (for example dietary requirements, cots or room location) please let us know by email at the time of booking. We will pass on all such requests to the relevant accommodation provider, but unfortunately cannot guarantee that they will be met. Further, if the accommodation provider is unable to meet any such requests, neither we nor they can have any liability to you in this respect. We would suggest that the registration form includes a section that allows users to describe their special requests, if any.


7. General blooking cancellation or modification

After you have paid and printed off your voucher and invoice, we will do our best to help should you need to change any details of your booking. We must receive written confirmation of any changes by e-mail, to avoid misunderstandings.


If the party size changes, the accommodation price maybe re-calculated for the number of passengers still travelling. For example, if your party size is reduced, the accommodation may be under-occupied and each of the remainder of your party may have to pay more.


If you wish to make a change to your booking while you are on holiday (e.g. extending your stay), then any request is subject to availability and any extra cost must be paid to us immediately.


If you cancel or amend your booking, a charge has to made and the later the cancellation, the more that charge will be. If you wish to cancel a confirmed booking, this must also be done by e-mail or online by the person in whose name the booking is invoiced (lead name). Cancellation charges will be calculated as set out in the table below and will be notified to you immediately.


Please note: the amendment charges are only valid if you are staying at the same hotel and wish to change the room type, board basis, etc). If you wish to change to a different hotel, please call our administration team who will be happy to advise of the costs involved in this situation.


Period before your arrival at the specified accommodation the cancellation email is received by us the penalty costs are as follows:


56-14 days prior to the arrival 25% of the price of the reservation

7-13 days prior to the arrival 50% of the price of the reservation

0-7 days prior to the arrival 100% of the price of the reservation


8. Before you travel

It is your responsibility to be in possession of a valid passport, any visa that may be necessary, plus any inoculations required. Be certain to apply in time, as failure to be in possession of valid documentation may prevent you from travelling.


Further information is available from:


Foreign and Commonwealth Office Travel Advice Unit (0870 606 0290) (www.fco.gov.uk before you go) gives latest advice for specific countries.

Your doctor re vaccination requirements

Altura is not liable for damages or losses that may result from travel to any particular destination.

9. Insurance

The cost of medical and other expenses overseas can be very high, if you suffer an accident or illness. Altura therefore advises you to ensure you have adequate travel insurance.


10. Circumstances beyond our control - Force Majeure

Force Majeure refers to (but is not limited to) fire, exceptional weather conditions, earthquake, accident, epidemics, destruction or damage of accommodation by any cause, government intervention, war or threat of war, civil commotion, terrorist attack or industrial action affecting Altura or its suppliers.


11. Complaints Procedure

In the event that you have complaint while you are staying at the accommodation in question, you must advise the accommodation reception/management immediately in order that they have the opportunity to take action to rectify the situation. Altura can not be held responsible for any loss or damages caused by the acts, omissions or negligence of any third party supplier.


12. Disclaimer

The information provided by accommodation providers is posted on this site in good faith. Altura can not accept responsibility for any inaccuracies or misleading information and does not accept liability for any error or omission on this site.

Hotels and other suppliers of services on this site are independent businesses and not agents or employees of Altura or its affiliates. Altura and its affiliates are not liable for any acts, omissions, breaches or negligence of any such suppliers or any damages or expenses resulting from the aforesaid. Altura and its affiliates are not liable for any refunds in the event of overbooking or force majeure or any other cause beyond their control.


13. Indemnification

You accept responsibility for the proper conduct of yourself and your party during your stay. The accommodation provider reserves the right at any time within their reasonable opinion, to terminate (before or after departure) your holiday or that of any member of your party due to your or their misconduct. Full cancellation charges will then apply and no refund will be given. In addition, the accommodation owner has no obligation to pay compensation or meet any costs or expenses you may occur as a result of us terminating your booking, in accordance with this paragraph.


If your actions or those of any member of your party cause damage to the accommodation in which you are staying, you agree to fully indemnify us against any claim (including legal costs) made against the accommodation owner. Finally, you are also liable to make a reimbursement to the accommodation provider for any damage caused, before you end your stay.


14. Arrival and departure times

Your room will normally be available between midday and 2pm on your arrival day shown on your confirmation email and voucher. Check out time is normally between 10 am and midday. The laws of Spain will govern these Terms and Conditions and you agree to submit to the

exclusive jurisdiction of the Spanish Courts in respect of any proceedings arising out of them.



alturabeds.com and alturaspain.com are internet domains registered and owned by ALTURA DESTINATION SERVICES, S.L., CIF: B-57255036 registered at Palma de Mallorca Commercial Register Nº3 Tome 2041 Page 182. Located at C/ Sant Ramon Nonat, 1607610 Playa de Palma (Baleares) – España. Altura Destination Services is part of the Baleares Travel Agencies Bussiness Group (AVIBA - www.aviba.es)

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